Terms and Conditions

These Terms and Conditions ("Terms") govern access to and use of the website ascensaglobal.com (the domain ascensaacademy.com automatically redirects here) and the purchase of the products and services offered on it, operated under the trade names Ascensa Global and Ascensa Labs (together, "Ascensa," "we," "us").

Operator: Luis Zárate, a natural person carrying out business activity in Colombia, operating under the trade names Ascensa Global and Ascensa Labs.

[PENDING: Ascensa is in the process of incorporating as a company in a free zone in Dubai, United Arab Emirates. Once that incorporation is finalized, this section will be updated with the legal entity name, trade license number, and registered address in Dubai. Until then, the party legally responsible for the products and services described in these Terms is Luis Zárate, a natural person domiciled in Colombia.]

Address: Calle 144 # 12-31, Bogotá D.C., Colombia

Tax ID: NIT 1143342411-1 (Colombia)

Contact: management@ascensaglobal.com

By using the site or purchasing any of our products or services, you accept these Terms in full. If you do not agree with any part of them, you should not use the site or purchase our services.

We offer our services to individuals over 18 years old, acting on their own behalf or on behalf of a company they are authorized to represent. If you are contracting on behalf of a company, you represent that you have the authority to bind it to these Terms.

Ascensa operates two lines of work under one standard.

3.1 Paid media diagnostics and management (Ascensa Global)

• Account Radar: a productized audit of your digital advertising account (Meta Ads, Google Ads, TikTok Ads, LinkedIn Ads, Snapchat Ads, Microsoft/Bing Ads, or whichever platform you use), scored against the 16 dimensions of Ascensa's method. Delivered as a report with a score, prioritized findings, and the three highest-impact levers, within an estimated 48 hours from the time we receive access and the requested information, plus an included 45-minute session. Reference price: $120 USD, one-time payment. The exact price in effect is the one shown on the product page at the time of purchase.
• Paid media management: ongoing monthly management of your advertising campaigns. Reference price: from $550 USD per month, depending on scope and number of channels.
• Paid media direction: senior-level direction of paid media for larger or multi-country operations. Reference price: from $3,000 USD per month.
• Dubai Ad Account Scorecard: a free self-assessment resource delivered by email in exchange for your email address.

3.2 Training (Ascensa Academy)

A video-based training program on reading and managing digital advertising reports, with live sessions, a checklist and a private community, as described on the course page. The launch price and current terms are those shown on the course page at the time of enrollment.

3.3 Ascensa Labs

In addition to the services above, Ascensa Labs builds tracking software and dashboards (panels, tracking, integrations), either as part of the media management and direction services described in 3.1, or through specific proposals agreed directly with each client. These custom builds are governed by the proposal or specific agreement signed with the client, which takes precedence over these general Terms for anything specific to that project.

All prices are stated in US dollars (USD) unless otherwise noted, and do not include applicable taxes, which are added as required by your jurisdiction.

4.1 Request. You complete the request form on the site with your contact details and basic information about your ad account.

4.2 Access. To perform the diagnostic, we ask for read-only access to your ad account (Meta Ads, Google Ads, or another platform). We do not request or need administrator credentials, access to payment methods, or the ability to modify your account. You may revoke that access at any time from the relevant platform's settings.

4.3 Payment. Payment is processed through PayPal. The request is considered confirmed once payment is received.

4.4 Delivery. We deliver the report and coordinate the 45-minute session within an estimated 48 hours of having the necessary access and information. This is a service estimate, not a strict obligation independent of force majeure or delays caused by the client (for example, delays in granting the requested access).

4.5 Satisfaction guarantee. The Account Radar includes a refund guarantee. Full conditions are described in our Refund Policy.

5.1 These services are provided monthly and billed as agreed in the specific commercial proposal sent to each client, which supplements these Terms.

5.2 The advertising budget (actual spend on Meta Ads, Google Ads, or other platforms) is billed directly by each platform to the client's own account and payment method. Ascensa does not manage, hold, or receive that budget: our fees correspond solely to the management or direction service and are independent of the amount invested in media.

5.3 Either party may cancel the service with 30 calendar days' notice before the next billing cycle. Services already rendered up to the effective cancellation date are billed and non-refundable, except as set out in our Refund Policy.

6.1 Access to the training program is personal and non-transferable, for your individual use or your company's, depending on what was purchased.

6.2 The program includes the guarantee described in our Refund Policy.

When using our services, you agree to:

• Provide truthful, complete and up-to-date information.
• Use the services lawfully and in accordance with these Terms.
• Not share, resell or redistribute course materials, templates, frameworks or content without express authorization.
• Not grant access beyond the read-only level required for the diagnostic, unless we expressly request it for a specific service.

All content on the site, the 16-dimension audit method, frameworks, templates, checklists, course materials, text, designs, logos, and Ascensa Labs' proprietary software (including the engine that generates Account Radars) are owned by Ascensa or used under license, and are protected by intellectual property law. Clients are granted only the usage rights described in these Terms or in the corresponding commercial proposal. Reproduction, distribution or commercial exploitation without prior written authorization is prohibited.

Dashboards and custom software built for a specific client are governed by the specific proposal for that project with respect to ownership and license of use.

9.1 The Account Radar and media management services are professional diagnostics and services based on the information and access available at the time of review. They do not constitute an accounting, tax or legal audit, and do not replace the judgment of other professionals the client may need.

9.2 The results of any advertising campaign depend on multiple factors outside our reasonable control: changes to advertising platforms (Meta, Google, TikTok, LinkedIn, Snapchat, Microsoft and similar), the market, competition, the client's product or service, and decisions made by third parties. Ascensa does not guarantee specific financial results or a particular return on investment. Our services provide expert judgment, methodology and evaluation tools, not guarantees of advertising performance.

9.3 To the extent permitted by applicable law, Ascensa's total liability to a client for any claim arising from these Terms is limited to the amount actually paid by that client for the specific service that gave rise to the claim.

9.4 Nothing in these Terms limits Ascensa's liability in cases where applicable law does not permit such limitation, including, where applicable, the non-waivable rights of consumers under the consumer protection law of your country of residence.

By providing your email address or WhatsApp number, you authorize us to contact you through those channels to coordinate delivery of the requested service and send you your diagnostic results, and, if you authorize it under our Privacy Policy, marketing communications. You may unsubscribe from marketing communications at any time via the link included in each email or by writing to management@ascensaglobal.com.

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

We may update these Terms to reflect changes in our services, applicable regulations, or our operations. The version in effect is always the one published on the site, with its last-updated date. Changes do not affect services already purchased under the terms in effect at the time of purchase, unless required otherwise by law.

13.1 These Terms are governed, with respect to Ascensa's current operations, by the laws of the Republic of Colombia, without prejudice to the mandatory consumer protection rules of your country of residence that may apply if you are contracting as a consumer from the European Union, Colombia, or the United Arab Emirates.

13.2 If you are a consumer domiciled in the European Union, you have the right to bring proceedings before the courts of your country of residence and to rely on the mandatory consumer protection law of that country, regardless of the governing law stated above. You may also use the European Commission's Online Dispute Resolution (ODR) platform.

13.3 We aim to resolve any disagreement directly. If you have a concern, please write to us first at management@ascensaglobal.com before pursuing any formal action.

[PENDING: once the Dubai incorporation is finalized, this section will be reviewed to reflect, where applicable, a change in governing law or venue for claims against the new entity.]

For any questions about these Terms: management@ascensaglobal.com