Refund Policy

1.1 Account Radar guarantee. You have 7 calendar days from the delivery of your Account Radar report to request a review or a refund of the amount paid, if you believe the deliverable does not match what was promised in the service description.

To claim this guarantee, write to us at management@ascensaglobal.com within that 7-calendar-day period, explaining your case. If the refund is approved, we process it within a maximum of 14 calendar days from approval, through the same payment method used for the purchase (PayPal).

1.2 Statutory right of withdrawal (EU consumers). If you purchase the Account Radar as a consumer from the European Union, in addition to our commercial guarantee, you have a statutory 14-calendar-day right of withdrawal from the date of contracting, under Directive 2011/83/EU and, in Spain, Royal Legislative Decree 1/2007 (Consolidated Text of the General Law for the Defense of Consumers and Users).

This right has an important nuance for a service that, like the Radar, is delivered and fully completed within a short window (48 hours): the law allows the right of withdrawal to lapse once the service has been fully performed, provided you gave your prior express consent for performance to begin within the withdrawal period and acknowledged that you would lose that right once the service was fully performed (Article 16(a) of Directive 2011/83/EU; Article 103(a) of the Consolidated Text). For that reason, during the Account Radar purchase process, we will expressly ask for that consent before starting the work.

If you exercise your right of withdrawal before we have completed delivery of the service (for example, before delivering your report and holding the session), we will refund the portion of the service not yet performed. If the service was already fully completed with your prior consent, the commercial guarantee described in section 1.1 applies instead, which in practice offers you equal or greater protection.

1.3 Right of withdrawal (Colombian consumers). If you purchase the Account Radar as a consumer from Colombia, the Consumer Statute (Law 1480 of 2011) grants you, for distance sales, a right of withdrawal within five business days of entering the contract, with the same nuance as in the European Union: this right does not apply once the service has been fully performed with your express authorization before you exercise withdrawal. As above, our commercial guarantee in section 1.1 operates independently and, in practice, gives you equal or greater coverage.

1.4 United Arab Emirates. General UAE consumer protection law does not recognize a general statutory right of withdrawal for services already performed equivalent to that of the European Union or Colombia. For clients in the United Arab Emirates, the commercial guarantee described in section 1.1 applies.

These services are billed monthly. Months already billed and worked are non-refundable, unless there is a demonstrable failure in our delivery of the service. You may cancel the service for future periods with 30 calendar days' notice before the next billing cycle.

The advertising budget (actual spend on Meta Ads, Google Ads, or other platforms) is billed directly by each platform to your own account and payment method; it never passes through Ascensa. Any refund related to that spend must be handled directly with the relevant platform, under its own policies.

The training program includes a 30-day guarantee: if within the first 30 days after you get access you decide the program isn't for you, write to us at management@ascensaglobal.com and we will refund 100% of the amount paid, no forms or justification required. The refund is processed via the original payment method.

If you purchase the program as a consumer from the European Union or Colombia, this 30-day guarantee is broader than the applicable statutory right of withdrawal (14 calendar days in the EU, 5 business days in Colombia), so in practice it offers you more protection than the law requires.

The Scorecard is a free resource. Since there is no payment, no refund policy applies.

All refunds are processed through the same payment method used for the purchase (currently, PayPal). We do not issue refunds in cash, direct bank transfer, or any method other than the one originally used, unless that method is no longer available, in which case we will contact you to agree on an alternative.

We reserve the right to carefully review repeated refund requests from the same individual or company that suggest misuse of our guarantees, without this affecting legitimate, good-faith requests.

To request a refund or resolve any question about this policy: management@ascensaglobal.com